Auto Body Repair Chain

One bill, one support, and one point of contact for the project. Over 60 locations that have been implemented to date (FW & DIA circuits), most with both internet and voice services.

Challenge:

With over 500 locations nationwide, this auto body repair chain had an old data network. They are slow, outdated and expensive. In order to bring the business up to speed, they needed analog lines for voice, as well as quick install for locations that had slow data and expensive builds.

Solution:

Working closely with the agent and customer, it was determined that SIP trunks and SPA devices for analog handoff for voice would be the best solution for this customer. As a result, symmetrical fixed wireless was installed at multiple locations across the country. Most of these installations were completed in 30 days or less!

Outcome:

Hypercore was able to provide an all-encompassing solution with one bill, one support and one point of contact for the project. We have over 60 locations that have been implemented to date (FW & DIA circuits), most with both internet and voice services. This chain is acquiring additional automotive stores and service to these additional locations has already begun. With close to 100 stores opening next year, as well as more locations being added every month, this project will continue to grow.

Hypercore has provided an SLA that has met with both the agent and customer’s expectations. In order to stay on top of everything and maintain this level of satisfaction, Hypercore’s Data and VoIP teams have weekly calls with the customer to discuss progress on each pending site.